Software from OnTheHub may not be downloaded and installed on any university equipment. This service is made possible through the annual support agreement between The University of Texas System and Microsoft. To get your free or reduced-price software for personal use, go to the OnTheHub website and log in using your UTHealth ID and password. UTHealth offers an online store, OnTheHub, for students, faculty and staff to download office and academic software for personal devices only. A password can be recovered either through a personal email account or mobile phone if it has been enrolled through SSPR. Self Service Password Reset (SSPR), is a web-based application that allows UTHealth students, faculty, and staff to change their current password or recover a forgotten password. Remote users must contact the UTHealth Help Desk at 71. Self-enrollment is limited to users physically on-campus only. Please visit IT Security's Two-Factor Authentication site for more information on how to enroll your device.

This is done by both verifying something you know, such as a password, and something you have, such as a phone.

Two-factor authentication, also known as two-step authentication, adds an additional layer of assurance to your normal login process. It is the responsibility of students and employees with VPN privileges to ensure that unauthorized users are not allowed access to UTHealth internal networks.Įnrollment in Duo two-factor authentication is required for logging into the VPN client. VPN connections remaining inactive for more than eight hours will automatically disconnect from the UTHealth network. When accessing tools and resources that do not require its use, please consider disconnecting from the VPN to free up a license for others. Not all UTHealth IT services require use of the VPN (see comprehensive list of services below). The UTHealth Virtual Private Network (VPN) enables staff, students, and faculty to securely connect to the university's network from home and other remote locations.

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